CEU TOGO, LLC ("CEU TOGO," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, purchase courses, register for live webinars, complete continuing education courses, request certificates, or contact our support team.
By using our website and services, you agree to the practices described in this Privacy Policy.
1 Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name
- Email address
- Phone number
- Profession or license type
- License number or professional identification information
- State or board selection
- Billing information
- Course registration information
- Webinar registration information
- Messages sent through our contact forms, email, WhatsApp, or support channels
- Course and account activity, including purchases, access, completion status, assessments, certificates, CE reporting status, completion dates, and student portal login activity
- Technical information, including IP address, browser, device, operating system, pages visited, visit times, activity logs, and security or error logs
- SMS, webinar, and communication information, including phone number, consent status, consent date, webinar schedule, support message history, and opt-out requests
Payments may be processed through third-party payment providers. We do not store full credit card numbers on our website. Payment processors may collect and process billing details according to their own privacy and security policies.
Technical information helps us operate, protect, and improve the website.
2 How We Use Your Information
- Provide access to purchased courses
- Create and manage your student account
- Process payments and course registrations
- Confirm course completion
- Generate and store certificates
- Report completed CE credits to CE Broker or other reporting systems when supported
- Send course, webinar, certificate, and account-related communications
- Provide customer support and respond to questions or requests
- Improve our website, course platform, and student experience
- Maintain security and prevent unauthorized access
- Comply with legal, regulatory, and recordkeeping obligations
- Enforce our Terms of Service and other policies
3 Continuing Education Reporting
When reporting is supported, we may use your name, license number, profession, board, course information, completion date, and credit hours to report completed continuing education credits to CE Broker or another applicable reporting system.
You are responsible for providing accurate license and professional information. Incorrect or incomplete information may delay or prevent successful reporting.
4 Certificates and Course Records
We may store course completion records, certificate information, test results, reporting status, and related student data for business, regulatory, and recordkeeping purposes.
Certificates may remain available through your student account for a limited period based on our internal record retention policy and applicable regulatory requirements.
5 SMS and Text Message Privacy
If you choose to receive SMS/text messages from CEU TOGO, we may send messages related to:
- Webinar access links
- Class reminders
- Schedule updates
- Course or account support
- Important service-related notifications
Message frequency may vary based on your course or webinar activity. Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying STOP. For help, you may reply HELP or contact us at support@ceutogo.com.
We do not sell mobile information. Mobile opt-in data and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.
6 How We Share Information
We do not sell your personal information. We may share limited information only when necessary with:
- Payment processors
- Website hosting and technology providers
- Email, messaging, or SMS service providers
- Webinar platforms
- CE reporting systems, when applicable
- Customer support tools
- Legal, regulatory, or government authorities when required
- Professional boards or reporting agencies when required for CE verification
- Successors in the event of a merger, acquisition, or business transfer
These parties may only receive the information needed to perform their role.
7 Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Keep users logged in
- Remember preferences
- Improve website performance
- Analyze general website usage
- Support security features
- Help with checkout and course access
You may adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
8 Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, server, or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without authorization.
9 Data Retention
We retain personal information only as long as needed for:
- Course access
- Certificate records
- CE reporting
- Customer support
- Business operations
- Legal and regulatory compliance
- Recordkeeping obligations
- Fraud prevention and security
Some records may be retained after an account becomes inactive if required for compliance, reporting verification, or business purposes.
10 Your Choices and Rights
Depending on applicable law, you may request to:
- Access personal information we maintain about you
- Correct inaccurate information
- Request deletion of certain information
- Opt out of SMS messages
- Update your account information
- Ask questions about how your information is used
Some information may not be deleted immediately if we need to retain it for legal, regulatory, reporting, certificate, or business recordkeeping purposes.
11 Children's Privacy
Our services are intended for adult learners and healthcare professionals. We do not knowingly collect personal information from children under 13.
12 Third-Party Links
Our website may contain links to third-party websites or services, including payment processors, webinar platforms, CE reporting systems, or social media platforms. We are not responsible for the privacy practices or content of third-party websites.
13 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated policy.
14 Contact Us
For questions about this Privacy Policy or your personal information, please contact: