A little guidance. More confidence.
Frequently asked
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Purchase & course access
From checkout to your first lesson.
Can I get one free course?
Yes! To request your free course, email support@ceutogo.com and include the name of the course, your state, and your profession.
How do I access my course after checkout?
Follow the activation steps after checkout using the email address you used for your purchase. Once activation is complete, sign in through My Stuff to find your courses in your dashboard.
Can I download the course material?
Yes. Your dashboard includes a PDF download action for your purchased courses. Courses with an online reading version also display Open Course, so you can read the material in your browser.
What should I do if my purchased course is missing?
Check that you completed activation and are signing in with the details associated with your purchase. If the course still does not appear, email support@ceutogo.com with the course title and checkout email so we can help locate your purchase.
Tests & certificates
Know what comes next when you finish learning.
Do I need to take a test?
The completion options depend on your board and profession. Take the Test is available for a course you own and still need to complete. A No Test option appears only when your board and profession allow that completion method. If No Test is not shown, use Take the Test.
Where do I take the test?
Sign in through My Stuff, find your course in the dashboard, and choose Take the Test. You can also use the test link at the end of an online course when that link is provided.
How do I get my certificate?
After successfully completing the course, open the completed course in your dashboard and select Print Certificate. The certificate page provides print and PDF download options.
Can I choose what appears on my certificate?
In My Stuff, open Settings and look for Certificate Preferences. You can choose whether to display your license number and the method of learning. If your account information needs a correction, contact support.
Reporting & support
A little extra help when you need it.
Will my completion be reported to CE Broker?
CE Broker reporting is supported for applicable state and profession combinations. It does not apply to every course or learner. Keep your certificate for your records. For a question about your completion, contact support with your course title, state, and profession.
Who can help with a course or purchase question?
Email support@ceutogo.com or visit Contact Support for the available contact options. For cancellation or refund questions, review our Refund Policy.